OnePlus 5, OnePlus 5T Get A Fix for HD Content Streaming
OnePlus eventually addressing an odd issue that was preventing HD streaming of content on One plus 5 and One plus 5T. The issue was mainly affecting HD streaming of content through platforms like as, Amazon Prime Video , Google Play Movies and Netflix . It can be resolved by mailing the affected OnePlus handset back to the company.
The company is bearing the courier cost but only for customers in its service regions, including North America, Europe, India, and China. In December users reported on the OnePlus forums that the OnePlus 5 and OnePlus 5T weren’t able to stream HD content from renowned services such as Amazon Prime Video and Netflix. The OnePlus models included Level 3 Widevine DRM, they are so far able to only stream SD content. The cause that was resulting in the limitation was found to be the lack of Google’s Level 1 Widevine DRM that most of the popular services use to protect copyrights.
The OnePlus is assuring that the affected devices will be updated and returned back to customers ” in no more than five working days ” from the time they were received by the customer service team but the company isn’t extending the update process for customers who’re outside its service regions. But If you’re in one of the service regions, then you can opt for the update without spending any courier cost, thankful to OnePlus.
David Y, an OnePlus community manager in a statement confirmed the fix and revealed the workaround, “due to security processes involved with updating the devices, we can only deliver the update via a physical connection from an authenticated PC. If you are interested in this update, please contact our CS (customer service) team for more information. We’re covering the courier costs for the OnePlus 5 and OnePlus 5T customers who would like the update, as you will need to send your device to us to update.”
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